Terms of service

1. About us

This website is run by DOUBLEWAY LOGISTICS LTD, a company registered in Nigeria (RC 9161673) and based in Lagos. You can reach us at info@doublewaylogistics.com or +234 703 623 4403.

2. Using this website

The information on this website is general and is provided to help you understand our services. It is not legal, tax or customs advice for your specific situation. We try to keep it accurate and up to date, but regulations, charges and timelines in shipping change often, so please confirm details with us before relying on them.

Transit times shown on this website are typical ranges, not guarantees.

3. Quotes

• Quotes are based on the information you give us, such as the description, weight, size and value of the goods, and the pickup and delivery locations. If that information turns out to be different, the price may change.
• Customs duty, taxes and government charges are set by the authorities and are passed on at cost. Where we show them in a quote, they are estimates based on the information available at the time.
• Freight rates, exchange rates and third-party charges can change. Each quote states how long it is valid for; if none is stated, please confirm with us before booking.

4. Bookings

A booking is confirmed when we agree it with you in writing, including by email or WhatsApp. The specific terms in your booking confirmation, together with the terms of the carriers and other parties involved in moving your goods, apply to that shipment. If there is a conflict, your booking confirmation takes priority over these website terms.

5. Your responsibilities

When you ask us to handle goods, you agree to:

• Describe the goods accurately and declare their true value
• Provide the documents, permits and information needed for shipping and clearing, on time
• Make sure the goods are lawful to export from the origin country and import into Nigeria
• Tell us about anything hazardous, fragile or restricted, such as batteries, chemicals or perishables
• Make sure the goods are packed suitably for the journey
• Pay our invoices and any duties or charges by the agreed dates

You are responsible for costs, delays or penalties that result from inaccurate information, missing documents or prohibited goods.

6. Payment

Payment terms are agreed for each shipment and stated on your quote or invoice. Unless agreed otherwise, charges are payable in naira. Duties and third-party charges may need to be paid before goods can be released.

7. Delays and events outside our control

Shipping depends on many parties. We are not responsible for delays or losses caused by events outside our reasonable control, including weather, port or airport congestion, vessel or flight changes, customs examinations or holds, government action, strikes, civil unrest or failures of third-party systems. We will keep you informed and do what we reasonably can to limit the impact.

8. Loss or damage

Our liability for loss of or damage to goods is limited as set out in your booking confirmation and by the terms and liability limits of the carriers involved. We are not liable for indirect losses such as loss of profit, business or market. We strongly recommend insuring valuable goods; ask us if you would like help arranging cover.

If goods arrive damaged or short, please tell us in writing as soon as possible, and within any time limit stated in your booking confirmation, so we can raise a claim with the responsible party.

9. Third-party websites

This website links to other websites, such as a shipment tracking service. We are not responsible for their content or how they handle your information.

10. Intellectual property

The content, logo and design of this website belong to DOUBLEWAY LOGISTICS LTD or are used with permission. Please don't copy or reuse them without our written consent.

11. Privacy

How we use personal information is explained in our privacy policy.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction over any dispute.

13. Changes

We may update these terms from time to time. The version on this page, with its last updated date, is the one that applies.