Talk to us before
your cargo
talks to the port.

Within 4 business hours if you submit via the form above. Via WhatsApp, many enquiries get a preliminary number in under 1 hour — just forward us your supplier invoice or packing list and we take it from there. Our estimates are itemised: you'll see freight, import duty (on your specific HS code), our service fee, and the FX buffer — separately.

No. If you can describe the product and share a supplier invoice or packing list, we classify it. Correct HS code classification is one of the most common ways importers overpay duty or face port delays — we include a classification review as standard for every new shipment.

Yes. We handle end-to-end — from your overseas supplier all the way to your door. We have haulage partners covering all 36 states. Delivery costs are included in your estimate upfront so there are no surprises at the final stage. Just tell us your delivery address when you enquire.

We hear this regularly. Ask that agent to break down the quote into freight, duties, their service fee, and FX buffer — separately. Most low quotes exclude demurrage risk, understate the duty, or hide a large "port handling" line that appears later. Our estimates include a realistic FX buffer and our fee is fixed. If your cargo clears and the actual cost is lower than estimated, we refund the difference. Send us both quotes and we'll walk through them line by line.

Yes. Our licensed customs agents — including Aisha Bello, our NAFDAC documentation specialist — have 11+ years handling NAFDAC-regulated food, pharmaceutical, and cosmetic imports. We also manage SONCAP requirements for regulated product categories from China and other origin markets. These processes are included in the estimate — no surprise add-on fees.

Call or WhatsApp us immediately — this is exactly the kind of situation where our port relationships and on-site agents matter. We'll review the current status, identify what's causing the delay (exam scheduling, documentation gap, duty dispute), and give you an honest timeline. Time is money at the port — demurrage is real. Don't wait.